✦ Free Shipping on Orders Above ₹899 | Fresh Batch Packed Daily ✦

Shipping policy

Delivery, Shipping & Packaging Policy

Effective Date: 1 May 2026
Website: www.nlyv.in


Welcome to NLYV (pronounced “Enlive”), a brand owned and operated by LIFEBOTICA LLP (“NLYV,” “we,” “us,” or “our”).

At NLYV, we prioritize safe, hygienic handling, premium packaging, and timely delivery for every order. Our manufacturing, storage, and dispatch processes follow applicable food safety and hygiene standards, and we use quality food-grade packaging materials wherever required.

This Policy explains our shipping timelines, service coverage, dispatch standards, packaging practices, and customer responsibilities—so your order reaches you safely, securely, and in the best possible condition.

 

 

1. Company Details

Legal Entity: LIFEBOTICA LLP
Brand Name: NLYV
Registered Address: Shop No. 2, Rahul Paradise Building, Sai Nagar, Mahim Road, Palghar – 401404, Maharashtra, India
Email: sales@nlyv.in
Phone / WhatsApp: +91 9579491337
FSSAI License No.: 11524023000150

 

 

2. Free Shipping & Delivery Charges

Free Shipping

We may offer free shipping on eligible prepaid domestic orders of ₹899 or above (unless otherwise stated during promotions or checkout).

Orders Below ₹899

Orders below the free shipping threshold may attract standard shipping charges, clearly displayed at checkout before payment.

Promotional Offers

Free shipping thresholds, limited-time offers, or delivery promotions may change from time to time at our discretion.

 

 

3. Delivery Timeline & Coverage

Domestic Orders (India)

Estimated delivery timelines are:

  • Metro / Selected PIN codes: 2–4 working days

  • Other cities / towns: 4–7 working days

  • Remote / difficult-to-access locations: 5–10 working days

Dispatch Timeline

We aim to dispatch confirmed orders within 1 business day, subject to:

  • stock availability

  • order verification

  • packaging readiness

  • holidays / weekends

  • operational factors

Working Days

Business days generally mean Monday to Saturday, excluding public holidays.

International Orders

Currently available only if specifically enabled. Delivery timelines depend on destination country, customs clearance, and courier networks.

 

 

4. Next-Day / Express Delivery (Where Available)

For select serviceable PIN codes, express or next-day delivery may be available for eligible orders placed before the displayed cut-off time.

Such services depend on:

  • courier partner availability

  • weather / transport conditions

  • stock readiness

  • operational capacity

Express timelines are estimates and not guaranteed unless specifically stated.

 

 

5. Tracking Information

Once your order is shipped, you may receive tracking details via:

  • SMS

  • Email

  • WhatsApp

  • Account dashboard (where available)

Tracking updates are generated by courier partners and may occasionally be delayed.

 

 

6. Serviceable Areas & Address Accuracy

We deliver to PIN codes supported by our logistics partners.

If Address is Unserviceable

If your address is found unserviceable after order placement:

  • we will notify you promptly

  • we may request an alternate address, or

  • cancel the order and issue eligible refund

Customer Responsibility

Please ensure:

  • full delivery address

  • correct PIN code

  • landmark (if needed)

  • active mobile number

Incorrect or incomplete details may delay delivery or result in return shipments.

 

 

7. Partial Shipment / Multiple Packages

Where necessary, an order may be shipped in multiple packages based on:

  • product availability

  • packaging safety

  • warehouse location

  • courier restrictions

No additional shipping fee will be charged unless disclosed during checkout.

 

 

8. Secure Packaging Standards

We take packaging seriously to preserve product integrity, hygiene, and transit safety.

Our Packaging Process May Include:

Step 1 – Primary Food-Safe Packing

Products are sealed in appropriate bottles, jars, pouches, or containers designed for food products.

Step 2 – Protective Wrapping

Leak-prone or fragile items may be secured using shrink wrap, seals, cushioning, or protective layers.

Step 3 – Outer Transit Carton

Products are packed in corrugated boxes or courier-safe packaging to reduce movement and transit damage.

Step 4 – Shipping Label & Sealing

Parcels are labelled and sealed before handover to courier partners.

We continually work to improve sustainability through recyclable or reduced-waste packaging wherever practical.

 

 

9. Tampered / Damaged / Leaking Deliveries

If your package appears:

  • opened

  • torn

  • leaking

  • crushed

  • visibly damaged

  • tampered

please:

At Delivery

  • refuse delivery if severely damaged, or

  • accept and immediately document the issue

After Delivery

Share photos/videos with us preferably within 24 hours of delivery.

This helps us investigate and resolve claims fairly.

 

 

10. Spoilage / Product Condition Issues

If a product appears spoiled, rancid, leaking, expired, or materially defective on arrival, please contact us immediately with:

  • Order number

  • Photos / videos

  • Batch / expiry details

  • Description of issue

Eligible cases may be resolved through replacement, refund, or store credit as per our Return & Refund Policy.

 

 

11. Delivery Attempts & Re-delivery

Courier partners may attempt delivery more than once depending on their policies.

If customer is unavailable repeatedly:

  • parcel may be returned to origin

  • re-shipping charges may apply

  • refund may be adjusted for logistics costs where legally permissible

 

 

12. Delays Beyond Our Control

While we strive for timely delivery, delays may occur due to:

  • extreme weather

  • transport disruptions

  • strikes

  • festivals / peak season load

  • government restrictions

  • natural calamities

  • courier delays

We appreciate your patience in such situations.

 

 

13. Customer Support

For shipping, tracking, packaging, or delivery concerns:

Email: sales@nlyv.in
Phone / WhatsApp: +91 9579491337
Hours: Monday to Friday, 10:00 AM – 6:00 PM IST

 

 

14. Related Policies

Please also review:

  • Terms & Conditions

  • Privacy Policy

  • Return, Replacement, Refund & Cancellation Policy

 

 

15. Changes to This Policy

We may revise this Policy from time to time. Updated versions will be posted on this page with a revised effective date.

 

 

16. Our Promise

At NLYV, every bottle is packed with care and delivered with responsibility. From hygienic handling to transparent shipping updates, every step is designed to ensure your order reaches you safely and confidently.

Because trust should travel with every package.